Support
We're happy to help with anything about Sung. The fastest way to reach us is email.
We usually reply within 1–2 business days. Telling us your iPhone model and iOS version helps us help you faster.
Frequently Asked Questions
What does Sung do?
Sung shows the note you are singing while you sing it, runs you through short drills, and scores each one the way a patient teacher would. It keeps a recording of every practice session, with the trace and the score for each rep, so you can hear yourself over time.
Why does Sung need the microphone, and does anything leave my phone?
Sung listens only while a practice session, the tuner, a free sing or the sound check is open, and never at any other time. The sound is analysed on your phone to work out the pitch you are singing, and nothing is sent anywhere. There are no accounts, no analytics and no adverts, and the app works with no network connection at all — see our Privacy Policy.
What is the sound check, and what does microphone sensitivity do?
The sound check takes about ten seconds: a moment of quiet so Sung hears the room, then one steady note so it hears you. From those two it sets the line above which sound counts as singing. It runs before your first exercise and lives in Settings, where Microphone sensitivity moves that line, lower for a noisy room and higher for quiet singing.
Sung is not hearing a note. What should I change?
Usually the room is loud or the phone is too far away. Sing closer to the phone, find a quieter spot, or use wired headphones, then run the sound check again so Sung measures the room afresh. If quiet notes still go unheard, raise Microphone sensitivity in Settings.
What is the range test, and how do I reset my range?
The range test is four passes and takes about a minute: you glide down to your lowest comfortable note and up to your highest, twice. The middle of what it finds is your comfortable range, and that is where drills start. Settings › Range test redoes it, and Reset the range makes Sung forget the notes it has heard, which is what you want if a note it misheard is stuck as your highest or lowest.
What does the score mean, and what is the difference between Gentle and Standard?
A rep's score is the average credit across its notes, as a plain percentage, and a session's score is the average of its reps. In Gentle a note is simply in or out of tune, the line drawn at 50 cents, which is half a semitone. In Standard a note gets full credit within 25 cents, less as it drifts, and none past 50; Sung suggests Standard after seven sessions at 90% or better, and never switches on its own.
How is a daily session put together, and what do Tired and Sore do?
A session opens with a warm-up, then pitch drills, then range work (held notes and agility if your goal is a performance), and closes with a one-minute cool-down. Before it starts, Sung asks how your voice is today. Tired shortens the session by about a third and leaves out the range block; Sore gives a gentle session of hums and lip trills, or a rest day instead.
Can I turn the metronome off, and what is the count-in?
With the beat on, a soft click marks every beat: while Sung sings the pattern, through the count-in, and while you sing it back. The count-in is four beats between Sung's pattern and your turn, so you come in on the fifth. The click can be turned off in Settings, on a drill's page, or in the session header.
How long are recordings kept, and how do I delete them?
Every session sung with the microphone is recorded to the phone, about half a megabyte a minute. Settings › Recordings kept holds them for 7 days, 30 days, or for good; starred takes and voice journal takes are always kept. You can delete a single take, or delete every recording at once in Settings, and the traces and scores stay either way.
What does Sung Pro include, and is there a free trial?
Pro adds the full drill library and your own custom drills, sessions of any length and more than one a day, recordings kept for good, take-against-take compare, the voice journal, the per-note strip and the interval grid, and singing over a backing track of your own. The daily session, the tuner and the range test stay free. Pro comes as a yearly subscription with a 7-day free trial, a monthly subscription, or a one-time Lifetime purchase, shown in your local currency before you buy.
How do I restore a purchase, or cancel a subscription?
Open Settings › Sung Pro and tap Restore purchases; as long as you are signed in with the Apple Account you bought with, Pro comes back. To cancel, go to the iPhone's Settings › [your name] › Subscriptions and select Sung, at least 24 hours before the renewal date, or before the free trial ends. Lifetime is a one-time purchase with nothing to cancel.
How do I change or turn off the daily reminder?
Settings › Reminder sets the time, chooses the sound — Sung's chime or hum, the system sound, or none — and turns the reminder off. It is one a day, never more, and it is scheduled on the phone. If you have been practising before it rings, or at a different time, Sung offers to turn it off or move it, and nothing changes until you answer.
What is the hearing check?
The hearing check plays two notes and asks which was higher, with the gap between them shrinking as you go. It takes about two minutes, involves no singing, and tells you the smallest difference you could hear reliably. Run it any time from Settings; headphones and a quiet room give the truest result.
Which languages does Sung speak, and does it work with VoiceOver?
Thirty, following your phone's language unless you pick one under Settings › Language, with right-to-left languages mirroring the screens. Every control has a VoiceOver label, and the cents strip reads out the note and how far off it is, such as "D3, 12 cents sharp". Text follows Dynamic Type up to 1.6 times its size, and Reduce Motion stills the celebration and turns sliding screens into fades.
Is Sung on Android or iPad?
Not yet. Sung is an iPhone app for now. If you would like it somewhere else, tell us at hello@prioton.com.